Hotel Booking Policy

At Happiness Deluxe Hotel And Suites Limited, we strive to provide a smooth and transparent booking experience for all our guests. This Booking Policy outlines the rules and procedures for making, managing, and confirming reservations at our hotel.

1️⃣ Reservation Process

• Guests can make a reservation online, by phone, or directly at the hotel.

• Reservations are subject to room availability at the time of booking.

• All reservations are considered tentative until confirmed by the hotel through the payment confirmation process.

• Guests must provide valid contact details and identification when making a booking.

2️⃣ Payment Requirement

• Currently, bank transfer is the primary method of payment for room bookings.

• Guests will receive the hotel’s official bank account details upon reservation.

• A booking is considered confirmed only after payment is successfully received and verified by the hotel.

• Guests are requested to send proof of payment to the hotel for timely confirmation.

3️⃣ Flexible Check-In and Check-Out

• Guests may check in at any time of the day, provided that rooms are available and prepared for occupancy.

• Check-out is generally expected within 24 hours of check-in.

• Early arrivals or extended stays are accommodated based on room availability and must be confirmed with the front desk.

4️⃣ Modifications to Booking

• Guests may request changes to their reservation, including dates, room type, or number of guests.

• Modifications are subject to room availability at the time of the request.

• The hotel reserves the right to determine whether requested changes can be accommodated.

5️⃣ Cancellations

• Guests are encouraged to notify the hotel as early as possible if they wish to cancel a booking.

• Cancellations will be handled according to the booking conditions specified at the time of reservation.

• Reservations made under non-refundable or special promotional rates may not be eligible for cancellation.

6️⃣ No-Show Policy

• Guests who fail to arrive without prior notice will have their reservation cancelled.

• The hotel will retain the right to manage room availability for other guests.

7️⃣ Guest Responsibilities

• Guests must present valid government-issued identification at check-in.

• Guests must comply with the maximum occupancy limits for each room type.

• Guests are expected to respect hotel property, staff, and other guests during their stay.

8️⃣ Communication

• All communication regarding reservations, payment confirmation, cancellations, or modifications should be conducted via the official hotel contact channels.

• The hotel is not responsible for delays or errors caused by unofficial communication channels.

9️⃣ Limitation

• While we aim to accommodate all requests, room availability cannot be guaranteed for late or last-minute bookings.

• The hotel reserves the right to make adjustments in cases of overbooking, maintenance, or operational requirements.

Contact Information

For any inquiries regarding bookings, reservations, or payment confirmation, please contact:

Happiness Deluxe Hotel And Suites Limited
Front Desk / Customer Service
Phone / WhatsApp: +234 7017737310
Email: info@happinessdeluxehotel.com